We’re here to help.
Questions, suggestions, privacy concerns, or help with the app? Contact TORCH directly.
Real support.
Real people.
App questions, feedback, technical issues, and privacy requests—reach out to the TORCH team.
We usually reply within 2 business days. Support is by email only; we don’t offer phone support.
Useful in your email: device model, iOS version, app version, the screen involved, and a short description. Please do not email sensitive health records unless specifically necessary.
Send a note.
Complete the fields to open a prefilled email in your own email app. This website does not submit messages to a server.
Frequently asked questions.
Alex is an AI coach for general fitness and wellness: motivation, habits, meal ideas and questions about your progress. Alex is not a doctor, cannot diagnose or treat any condition, and can make mistakes. In an emergency, call 911. See the AI & Wellness Disclaimer.
After setup you get 7 days of full access with no payment and no automatic sign-up. When they end, choose a monthly ($9.99) or yearly ($99.99) plan to keep going.
In TORCH: Settings → Manage Subscription. Or on your iPhone: Settings → your name → Subscriptions, or your Apple subscription settings. You keep access until the end of the period you’ve paid for.
Sign in with the same Apple ID, open TORCH, and tap Restore Purchases (on the subscription screen, or Settings → Support).
An account can be active on one iPhone at a time. Signing in on another iPhone signs out the previous one.
Settings → Privacy & Security → Data & Privacy. Export gives you a JSON and CSV copy; Delete Account permanently deletes your account data.
No. Progress and body photos stay only on your iPhone.
Yes. TORCH only reads the Apple Health data types you allow, and you can change them at any time in the Health app: tap your profile picture, then Apps, then TORCH.
Privacy requests: email info@motornationleasing.com with “Privacy request” in the subject. Legal details: Privacy Policy, Consumer Health Data Privacy Policy, Terms of Service and AI & Wellness Disclaimer.